Question 1

What are your candles made of?

Accepted Answer

Our candles are made from a proprietary blend of coconut and soy wax, with 100% cotton wicks and premium phthalate-free fragrance oils. All ingredients are vegan, cruelty-free, and sustainably sourced.

Question 2

How long do your candles burn?

Accepted Answer

Our Sample size (90g) burns for approximately 20-25 hours, while our Classic size (220g) burns for 45-50 hours. Burn time may vary based on environmental factors and candle care.

Question 3

Are your candles safe for pets?

Accepted Answer

While our candles are made with non-toxic ingredients, we recommend keeping candles out of reach of pets and ensuring proper ventilation. Some essential oils may be irritating to certain animals, so please consult your veterinarian if you have concerns.

Question 4

How do I get the best burn from my candle?

Accepted Answer

For the best burn: 1) Trim your wick to 1/4 inch before each use. 2) Allow the wax to melt to the edges on the first burn (2-3 hours). 3) Never burn for more than 4 hours at a time. 4) Keep away from drafts.

Question 5

How long does shipping take?

Accepted Answer

Standard shipping within the EU takes 3-5 business days. Express shipping (1-2 business days) is available at checkout. International shipping typically takes 7-14 business days depending on the destination.

Question 6

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all orders over €50 within the EU. International orders over €100 also qualify for free shipping.

Question 7

Can I track my order?

Accepted Answer

Absolutely! Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. You can see exact costs at checkout.

Question 9

What is your return policy?

Accepted Answer

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return unused items in their original packaging for a full refund. Please note that candles that have been burned cannot be returned for hygiene reasons.

Question 10

How do I initiate a return?

Accepted Answer

To start a return, please contact us at hello@lemyen.com with your order number. We'll provide you with a prepaid return label and instructions.

Question 11

What if my candle arrives damaged?

Accepted Answer

We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage, and we'll send a replacement right away at no cost to you.

Question 12

Do gift cards expire?

Accepted Answer

No, Lemyen gift cards never expire and have no fees. They can be used for any products on our website.

Question 13

Can I use multiple gift cards on one order?

Accepted Answer

Yes! You can combine multiple gift cards on a single order. Any remaining balance will stay on your gift card for future use.

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